Free UTOPIA!

• Could things get ugly at Qwest? They still have not reached a labor agreement with the Communications Workers of America. Those 20,000 workers could begin a strike as early as Sunday (tomorrow), the day their existing contract expires.
• “The U.S. may be winning world speed records in swimming at the Olympics, but not in average Internet speeds. According to a new report, the country that invented the Internet has now sunk to 15th worldwide in the percentage of the population subscribing to broadband.” This is a great AP News article that summarizes the state of broadband today in America and compares it with other countries. In other parts of the country, like Oklahoma, they are significantly behind. According to this article, Oklahoma ranks below most other states in broadband, which is a worry for officials. “Infrastructure and connection is so important to economic development…Many future industries will be knowledge-based.”
• Could fiber optic networks get even more efficient in the future? New technological innovations suggest that by slowing down light, we can speed up the Internet.
• The FCC has a proposal to build a national, free, wireless broadband network that nearly everyone could access. It is inching forward despite controversy and worries by T-Mobile and others about interference. They are seeking feedback on this plan. I would like to point out though that this will never replace the interference-free, low-latency, high-bandwidth connections that are possible with fiber optic networks.
• We are in a political season, and broadband has now become an issue for politicians. One politician in Maine (Rep Tom Allen) declared in his race that “Affordable, accessible broadband is essential to our state’s economy,” placing it in importance next to other issues like health care and energy. In Ohio, a local congressman (Rep Zach Space) announced that he secured an agreement to allow a new telemedecine network to provide consumer high-speed service.
• In the presidential race, net neutrality and other broadband issues have become points of contrast:
  • John McCain’s position: “John McCain does not believe in prescriptive regulation like “net-neutrality,” but rather he believes that an open marketplace with a variety of consumer choices is the best deterrent against unfair practices. John McCain has always believed the government’s role must be rooted in protecting consumers.”
  • Barack Obama’s position: “So here’s my view. We can’t have a situation in which the corporate duopoly dictates the future of the internet and that’s why I’m supporting what is called net neutrality.”
  • John McCain has put forward an excellent bill in the Senate called the Community Broadband Act of 2005, which Barack Obama has not yet signed on to. Interestingly, this bill is supported by EDUCAUSE and more than 40 education and trade associations, public interest groups, etc. This bill would protect the ability of local governments to provide Internet services
    to their communities. Jonathan Karras and I have talked about EDUCAUSE before. Though Obama hasn’t signed on to this bill, he has stated that “Every American should have the highest speed broadband access—no matter where you live, or how much money you have. We’ll connect schools, libraries, and hospitals. And we’ll take on special interests to unleash the power of wireless spectrum for our safety and connectivity.”
• Many cities haven’t been as successful as they hoped in building various municipal broadband network, primary wireless networks. The first of these was Philidelphia. “Philadelphia’s goal to cover 135 square miles with a cloud of Internet connectivity was ambitious. But the need was undeniable. High-speed Internet access was fast becoming an economic, educational, and social necessity.” This article has an in-depth look at a lot of municipal networks around the country, but no mention of UTOPIA or IProvo.

Update: Qwest reached a tentative agreement with the labor unions.

I had an interesting conversation recently with the director of operations at a company that is one of the big players in the telecommunications industry in Utah and this individual confirmed that they were working with UTOPIA to begin to sell their retail telecom service with a UTOPIA transport. When asked when they would start providing service, this individual noted that they wanted to first be confident that UTOPIA would be reliable. It seems that they are doing testing and there’s even some infrastructure already being put in place. This is very exciting news.

If UTOPIA proves successful, I imagine that there will be a lot of service providers that will use UTOPIA as their transport in the cities where it is available instead of Qwest’s aging copper infrastructure. Ultimately, it will put pressure on Qwest to improve their infrastructure even in non-UTOPIA cities or “risk” having UTOPIA go in there as well. As we move into the future, companies and individuals are realizing that speed matters with telecommunications. Qwest has made some commitments to improve infrastructure with fiber-to-the-node; but while that offers improved download speeds, so far there haven’t been any pushes to significantly improve upload speeds which are becoming critical. Hopefully UTOPIA’s success will change that even for the cities it doesn’t service by pushing incumbents to invest in their infrastructure.

The rumor mill says that Nuvont has decided not to sell their customer base to Broadweave and will continue to operate on both UTOPIA and iProvo. This would cause more problems for the new owner of iProvo since one of their key selling points was to control both the retail and wholesale aspects of the network. Between Veracity and Nuvont, around 20-25% of the total retail customer base would not belong to Broadweave including a significant number of high-revenue business customers.

This is the latest in a string of bad news and worse rumors concerning Broadweave. The failure to close on-time combined with persistent rumors that Sorenson has walked away from the deal casts doubts on their financial ability to properly take over the network and the failure of the merger with Veracity robbed them of significant experience with commerical accounts. Much-improved technical support and customer service also can’t overcome the frequent outages of the TV programming guide or the dwindling number of VOD options. Broadweave, meanwhile, chooses to stay silent on clearing the air of rumors and doesn’t offer up explainations for these problems, leaving customers worried about the future of iProvo.

UPDATE: It’s confirmed.

The Deseret News recently ran an article on iProvo in which Mayor Billings claimed that iProvo is seeing a major turnaround under Broadweave’s direction. Certainly there are areas that have been improved drastically, live support being the most notable. Unfortunately, this improvement in response time has been at the cost of frequent outages with the TV programming guide, a 3-4 hour outage this morning for all Internet users and a lack of general notification as to what the heck exactly is going on.

Mstar is reportedly still receiving payments for customers they sold to Broadweave. Bills have arrived from Broadweave without explanation as to who this bill was from and their purchase of the network. Rates were scheduled to increase, but not notification was sent as to how existing plans will be migrated. This is top-notch management? There’s just two weeks for Sorenson to complete their review of the financing without so much as a peep as to how that’s going.

Amidst all this are many disturbing rumors floating around. CEO Steve Christensen is reportedly having to pay employee salaries out his own pocket. It’s also alleged that Broadweave is using trucks with city plates to do business in Provo. We’ve also witnessed the departure of all iProvo NOC techs and a significant amount of the rest of the staff, a major loss of expertise that cannot be easily compensated for. With the lack of basic notifications and the “silent running” attitude, it’s no wonder that rumors like this continue to persist.

Sounds like Broadweave needs to reconsider who’s doing their PR. Anyone out there willing to fill in the gaps?

Just a quick note that August’s Utah County meeting of the UTOPIA Citizen’s Advisory Network will be held at the City Center building in Lindon at 4PM on Saturday the 23rd. Bring anyone who’s interested in UTOPIA or would like to help it succeed.

While Wednesdays edition news related. Today’s links would be about broadband policy. Where should we be going where are we going and how do we get there.

• A Blueprint for Big Broadband - This is a document that has been mentioned here before by me (Jonathan). I quite like it because its very comprehensive about why broadband matters and an action plan on how to get there. Written by EDUCAUSE which is a higher education community. Their stated mission is to “promote the intelligent use of information technology.”
• Speed Matters - This site is run by the Communications Workers of America. With similar goals to promote broadband expansion.
• The ITIF’s take on broadband policy.
• What the FCC has to say on the topic
• This last link is a viewpoint article in BusinessWeek from a few days ago on the topic of broadband policy.

As further evidence that the transition of iProvo’s Mstar customers to Broadweave is filled with potholes, I’ve heard that Mstar abruptly shut down customer e-mail addresses without any warning or notification from either Mstar or Broadweave, the company who bought those customers. Combine that with a total lack of notification on billing changes (Mstar is reportedly still getting payments from customers they no longer service) and it appears that the highly-touted customer service Broadweave promised has ended up a dud.

I guess George Stewart picked a good time to leave the city council, now didn’t he?

The UTOPIA Citizens Advisory network will hold meetings this month in Layton, Taylorsville, and an as-of-yet undetermined location in or near Lindon. Layton’s meeting will be held on Saturday August 23rd at noon in the Davis County Central Branch Library at 155 N Wasatch Dr. Taylorsville’s meeting will be held on Thursday August 21st at 7PM in the Taylorsville Library at 4870 South 2700 West. I’m tentatively planning on Lindon’s meeting being on Tuesday August 19th at 7PM, but finding free meeting space in Utah County is proving to be a bit of a challenge. Any suggestions for a venue would be appreciated.

By: Mike Taylor and Jonathan Karras

The fact that we will be doing a regular feature on broadband news shows that there is a lot of interest in this space.  At a recent Qwest webinar, lots of business attendees mentioned slow network speeds are a major concern.  Many people are supportive of UTOPIA for different reasons and come from different political persuasions, but the one cause that unites us is a desire to bring our communities into the future by supporting advancements in broadband deployments.  We feel it can’t be stressed enough that networks are the railroads of the 21st century.  Those cities that have it will prosper, those that don’t will be left by the wayside. 

Major telecom incumbents have been slow to invest in our communities and bring us faster network speeds that will be crucial for our economy and our quality of life.  In addition, these incumbents have fought and continue to fight efforts by others (like us) to improve broadband even when they themselves refuse to improve broadband speed, quality, and availability.  Our goal is to share news developments and insights pertaining to broadband in the hope that with a more informed community we can make better decisions to improve the availability of fast, consumer-friendly, choice-driven, high-quality broadband.  This kind of broadband is severely lacking in many parts of Utah, though fortunately, UTOPIA is changing that in more ways than one.

Without further ado, here is our first edition of Broadband Bytes:

• Charter Communications says out with the old and in with the new. DOCSIS 3.0, SDV, and all digital in the works.  (Goodbye analog spectrum)
• Delta: we love to fly with WiFi. Delta to offer WiFi on entire fleet.
• Telecom sues Minnesota city for wanting to build FTTH network. Similar to UTOPIA except bonds were not backed with tax pledge.
• A little older but interesting none-the-less: A firm in the UK to offer 100/Mb service over fiber run through the sewers. Wonder what those splices look like.
• Qwest wanted to raise wholesale rates charged to competitors using its phone lines in four markets and the FCC said no.  XO Communications and the Arizona attorney general are pretty happy about it.

I run into articles on telecommunications on a regular basis that I enjoy yet don’t seem to end up using in articles I publish. I got inspired by the Morning Edition posts at Utah Amicus and the Shortbread posts over at The Tech Report to find a good way to share them: a semi-regular “Broadband Bytes” feature.

To help with this effort, I’ve asked Mike Taylor and Jonathan Karras to help publish this feature at least twice a week to share interesting news articles, opinion pieces and blog posts on television, broadband, telephony or anything else related to telcom. Please join me in welcoming them to the team!