It's a bad time to be Comcast. They dropped 7% in the American Consumer Satisfaction Index. They banished public access channels to expensive and less visible digital tiers. Rumors are flying that the Comcast Hammer Lady got dropped off the air while she was on Good Morning America. Then they get caught trying to stuff a poll on Comsumerist. (FYI, they still lost.) Add on the abysmal customer service record and some are wondering how much longer Comcast will be alive to kick around.
It's not going to help when they're continuing to kick their customers while they're down. Customers in Washington got a notice in the mail that prices were being hiked yet again. Users who want TiVo service will have to cough up an extra $2.95 a month (on top of the DVR rental) for the feature. Then there's incidents like this where customers are getting overcharged or billed for services they never got.
It's no wonder the company is set to lose customers in 2008, though Comcast is in full-on denial. They lay the blame on the housing slump and competition from FIOS. (Speaking of FIOS, those markets are the most likely to see DOCSIS 3.0 rollouts next year; don't expect any love for Utah.) Ars Technica seems to think this battering will ultimately be good for Comcast customers, but I'm not so sure. They're still terminating accounts for using "too much" of their unlimited Internet, the price hikes seem to have no end in sight and the amount of online hate for the cable giant seems to grow every day.