In their report to the city, CCG noted that there were a significant number of HR issues leading to the deteriorating customer service situation at iProvo. They noted that "almost universally the telecom employees dislike or distrust the retailers" and observed that telecom employees were also at each others throats on a regular basis and to resolve it would "require management directive". Certainly neither retailers or their customers were served by this rivalry both within the NOC and towards retailers.
So how then is it possible that Broadweave plans to take these same people who caused this problem, the telecom employees, and force them to work both with each other and employees from a retailer, Veracity, without significant operational headaches? It seems to be that the old rivalries with each other and this retailer will continue to manifest themselves, likely moreso since, according to my sources, a majority of iProvo's employees are strongly opposed to this sale.
It's especially concerning since we hear a lot about the executive team and almost nothing about the management team; we have absolutely no idea how long Broadweave will be dysfunctional as it deals with these HR problems. During that time, customers and reputation will be lost, the latter of which takes significant time to regain. I do not think a company so young and small has the experience to successfully handle this kind of integration; even giants like HP and Sprint have failed at this task.