Broadweave has repeatedly hammered on the existing providers on iProvo for not owning their own phone-switching equipment. According to their statements, the breakdown in call quality and reliability comes from iProvo, the retailer and the outsourced voice provider all pointing fingers at each other. It's funny, then to hear that Broadweave currently outsources its video operations in Sienna Hills to a company called Avail Media. I wonder what happens when video problems pop up for the 20 or so customers down there?
This means that Broadweave truly has zero experience operating a video head-end or delivering a video product on their own. How will they do so for the 6,000 or so existing video customers on iProvo? The odds are certainly against them.