There’s a rumor about that Mstar has outsourced all customer support to ServerPlus. Employees in Mstar’s call center were reportedly either laid off or offered a job at ServerPlus with a big pay cut, possibly down to as little as $10 an hour. Mstar had initially used ServerPlus for fiber customer support and found it lacking, so the move back to them seems like a step backwards. I’m going to count it as another tick mark on the Mstar Death Watch.
A separate rumor says that Broadweave is in negotiations with ServerPlus for the same thing. That would be bad news for anyone currently in a customer service position with the company.