A post at the Traverse Mountain Community Forum reveals that a recent change in mangement with Mountain Home Development Group has the Christensens out of management positions. The new management discussed issues with Broadweave at length including, in the commentor’s summary, the continued lack of video, pricing disparities, poor phone service, poor customer service, and potential contract violations. Residents in the master-planned community are obligated to pay $75/mo for phone and Internet services, but it’s unclear as to what speeds or services are being provided. Many are worried that they signed up for long-term contracts with DirecTV or Dish Network and could be obligated to pay for both services if/when Broadweave rolls out video.
The subtext seems pretty clear: the new management is pretty ticked off at Broadweave and wants them to shape up or ship out. Without the family connection protecting them from enforcing provisions of the contract, Broadweave may be on thin ice.