Just about every website under the sun does at least the bare minimum for social media integration and sets up both a Twitter account and Facebook page. The Twitter account was a piece of cake and thanks to the totally awesome Twitter Tools plugin, I can get a weekly digest… Continue reading
Comcast has gotten a lot of praise for their Twitter customer service team and I don’t doubt it’s been responsible for their sharply increased rating on the American Consumer Satisfation Index (ACSI). I’ve used their team myself to resolve problems that support doesn’t or get quick answers to service questions…. Continue reading
As further evidence that the transition of iProvo’s Mstar customers to Broadweave is filled with potholes, I’ve heard that Mstar abruptly shut down customer e-mail addresses without any warning or notification from either Mstar or Broadweave, the company who bought those customers. Combine that with a total lack of notification… Continue reading