We've all known that the situation at Mstar was dire, but who would have guessed it was this bad? Mstar is reportedly down to a single network engineer to handle all of their operations and technical support issues. The anonymous poster also claims that most of the customer service reps aren't trained to do any kind of basic troubleshooting, leaving that responsibility up to him to tackle. It sounds like the turmoil continues.
h/t: Dirk van der Woude