There’s a rumor about that Mstar has outsourced all customer support to ServerPlus. Employees in Mstar’s call center were reportedly either laid off or offered a job at ServerPlus with a big pay cut, possibly down to as little as $10 an hour. Mstar had initially used ServerPlus for fiber customer support and found it lacking, so the move back to them seems like a step backwards. I’m going to count it as another tick mark on the Mstar Death Watch.
A separate rumor says that Broadweave is in negotiations with ServerPlus for the same thing. That would be bad news for anyone currently in a customer service position with the company.
Is there any good news from/about UTOPIA? I answered their request to list my address for info about service. Their response: check back with us after the first of the year. In my “UTOPIA Calendar book” that means two weeks short of never…
My experience with ServerPlus in the past has not been good. I don’t think they are capable of this level of support. They can answer the phone but…