There’s a rumor about that Mstar has outsourced all customer support to ServerPlus. Employees in Mstar’s call center were reportedly either laid off or offered a job at ServerPlus with a big pay cut, possibly down to as little as $10 an hour. Mstar had initially used ServerPlus for fiber… Continue reading
The Salt Lake Tribune reports that city records show that Mstar and DynamicCity, the network management company for UTOPIA, also put in bids to either manage or run the city’s fiber optic network. A fourth company also reportedly made a bid, but their name is being kept secret by the… Continue reading
After many months of waiting, UTOPIA has launched a new website (warning: sound and Flash ahead). It also includes a form for you to submit contact information to UTOPIA to check for service in your area and express your interest in signing up when it becomes available, apparently they hired… Continue reading
I asked Mstar directly if they are still on UTOPIA and got the following response from Henry Rodriguez, Customer Service Manager: The change to the UTOPIA website must be an administrative oversight, as Mstar continues to be the largest and most experienced service provider on the UTOPIA network. Any questions… Continue reading
Frequent commenter Capt. Video pointed out that UTOPIA’s website no longer shows Mstar as a provider on the network, but there doesn’t appear to be any replacement for them. This means that no current providers offer video service. Mstar’s website, however, has not been similarly updated and still shows them… Continue reading
As a sure sign that the souring economy is causing broadband issues, Qwest is planning to ramp down deployment of their FTTN-based ASDL2+ service. While one of their supplies cites the coming winter weather as the reason for the slow-down, but analysts are reading between the lines that plunging landline… Continue reading
Remember how Broadweave constantly hammered on the importance of owning thier own phone switch? Apparently it’s all talk and no walk. An insider has revealed that Broadweave resells phone service from Veracity for all of the customers they acquired from MSTAR on the iProvo network. With Broadweave unable to control… Continue reading
The Deseret News recently ran an article on iProvo in which Mayor Billings claimed that iProvo is seeing a major turnaround under Broadweave’s direction. Certainly there are areas that have been improved drastically, live support being the most notable. Unfortunately, this improvement in response time has been at the cost… Continue reading
As further evidence that the transition of iProvo’s Mstar customers to Broadweave is filled with potholes, I’ve heard that Mstar abruptly shut down customer e-mail addresses without any warning or notification from either Mstar or Broadweave, the company who bought those customers. Combine that with a total lack of notification… Continue reading
Today’s meeting of U-CAN in Orem went really well with some good attendance. Residents are largely frustrated at the delays and lack of information as to when UTOPIA would be deployed in their area and are very interested in having the network succeed. We had one of the UTOPIA NOC… Continue reading