One of the allegations from the Broadweave insider is that they don’t know who their customers are until they call in for support. A commenter recent confirmed this saying that they had been installed in August but have yet to receive a bill for any service and says that a… Continue reading
Between visiting family in Sacramento for Thanksgiving and a business trip to Montreal (where the hotel apparently didn’t believe in reliable Internet service), I got a bit behind on the Broadband Bytes feature. Never fear: I’ll make it up to you with a special double feature to get caught up… Continue reading
There’s a rumor about that Mstar has outsourced all customer support to ServerPlus. Employees in Mstar’s call center were reportedly either laid off or offered a job at ServerPlus with a big pay cut, possibly down to as little as $10 an hour. Mstar had initially used ServerPlus for fiber… Continue reading
Telephony Online has a great article on UTOPIA that gives some insight as to what exactly they’re doing over there. It also includes some quotes from Fibernet and FuzeCore, the new providers on the network. DSLReports also picked up on the article and offered some additional commentary worth checking out.
The Salt Lake Tribune reports that city records show that Mstar and DynamicCity, the network management company for UTOPIA, also put in bids to either manage or run the city’s fiber optic network. A fourth company also reportedly made a bid, but their name is being kept secret by the… Continue reading
Mike just posted a Broadband Bytes, but there’s a few other things that are worth mentioning in the world of telecommunications. Remember how pinched consumers are more likely to drop video service than data service? A recent survey shows that unhappy people watch a lot more television than happy people… Continue reading
Here’s your broadband news: Here’s an interesting post about a guy who regrets his decision of moving to an area where there is no broadband (rural southwestern Wisconsin). A sparsely populated town of 350 in Wyoming is now a major English teaching hub, doing “outsourcing” in the opposite direction. How… Continue reading
Yes, it’s gone. The short version is that after feedback and some careful consideration, I determined it was boneheaded to have even posted the full letter in the first place. Instead, I’ll summarize the key allegations and rumors from the tipster who sent it to me: Lax physical and logical… Continue reading
The Provo City council voted to put Mayor Billings on Broadweave’s board as the official representative from the city. I wonder, however, if this will provide adequate city oversight or not. Mayor Billings kept the council in the dark during the negotiation of the deal and there have been a… Continue reading
Here’s a quick list of what’s going on in the telecommuncations market for the week of November 8-14: Cable’s move to digital signals is resulting in higher prices and reduced channel selection for many video customers. While it will ultimately improve their HD and VOD offerings, customers on the lowest-prices… Continue reading