Tag Archives: Comcast

Broadband Bytes: Thursday Edition

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  • Dish Network has started offering HD and SD content in MPEG4 format. Other providers cable and DirectTV are only providing HD content in MPEG4 format.
  • Qwest is trying to get Comcast taxed as a telco here in Utah.
  • Google says they need more undersea bandwidth and traditional providers can’t provide. So they are building more of their own. From an older article on the same subject “Google has so much cash, it’s now competing head-to-head the world’s biggest telcos.”
  • I wish this study came out when I was still in school. Then I would have had a better excuse for the 2nd phone line for the modem back in the day. Apparently broadband at home helps kids get better grades.

Update: Sorry for the dupe on the Comcast cap thing. I guess I should check the front page before posting.

Comcast Caps to Begin in October, Set at 250GB per Month

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BroadbandReports broke it and Comcast confirmed it: starting on October 1, Comcast will institute caps of 250GB per month. It’s beleived that overage fees are off the table for now, a welcome change from the initial plan to charge $1.50 per GB, a markup of around 100 times cost. There’s also a concrete DMCA policy. Anyone getting 4 or more DMCA warning notices in a 12-month period could have their connection terminated (but you were smart enough to use PeerGuardian, right?), but there’s nothing to hint at any kind of stepped-up enforcement.

The upside is that Comcast’s “you’re using too much Internet” policy is now clearly spelled out, though there’s no mention as to what counts or how to see your current usage. A cap of 250GB, while still a cap, isn’t all that bad considering that amounts to downloading about 125 standard-def movies.

The real lesson is that with all of the caps and “network management”, the age of all-you-can-eat Internet is over. It’s not fair to low-use customers to raise prices across the board to subsidize the top end of users and customers aren’t willing to accept vague limits on their previously unlimited Internet access. As long as the policies are clear and there’s a way to verify your own usage, I’m perfectly happy with the Age of Caps.

Broadband Bytes: Weekend Edition

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  • Qwest announced key leadership changes in Sales and IT. The link includes some background about each of the new executives that have been chosen. I’m hoping the new leaders will realize the importance of bringing telecommunications into the 21st century by investing in infrastructure like Verizon has been doing and understand the increasing importance of upload speeds.
  • Recently, it has come to light that Comcast has been throttling bandwidth for various applications with little or no disclosure. In a 67 page order, the FCC has said that “Comcast has 30 days to fess up about P2P throttling”. On Wednesday, there were also reports that Comcast would slow traffic for heavy users, but today in the NYTimes Comcast claims that no final decisions have been made about managing network traffic.
  • Qwest and Comcast are battling it out here in Utah over property taxes and whether they should be assessed by the state or local tax entities. Qwest claims that Comcast isn’t being fairly taxed today.
  • Another city, Sacramento, is discontinuing their effort to bring free WiFi Internet to the city (joining San Francisco and others that have discontinued their service). But in other news, Houston just announced a new project that will to give free WiFi Internet access in some downtown areas using excess network capacity from their parking meters. There’s lots of talk about free WiFi, it’s almost as if people are starting to consider it an inalienable right.
  • More information on in-flight broadband. Looks like Jet Blue and others are working on it.
  • What about those new technologies that could be deployed over high speed networks like UTOPIA? Intel and Yahoo are going to try again to combine Internet and TV.
  • There is a looming problem on the Internet, IP addresses are running out. There is a finite number of addresses and experts keep telling us we are close to exhaustion. The solution is IPV6, but according to reports, it is failing to gain traction.
  • Internet traffic is on the rise and consumers are using more and more bandwidth:
    • “As cable and phone companies race to upgrade services or offer video for the first time, they’re doing it by installing equipment in boxes on lawns, easements and curbs all over American neighborhoods. Telecommunications rollouts have always been messy, but several towns and residents are fighting back…”
    • Some ISP’s have responded to increased bandwidth usage by some of their customers with announcements of new bandwidth caps.
    • P2P data is a big bandwidth user, apparently accounting for 40%-60% of all the traffic used on the Internet. Some researchers have a novel idea for cutting bandwidth usage. In a paper to be released next week, researchers found a way to lessen the load of P2P with an algorithm they dub “P4P”. Though the P4P article is scant on technical details, it involves finding shorter routes between users thereby making the traffic traverse fewer networks.
  • 100 Mbps Wireless Broadband in two years? Theoretically possible but color me skeptical that we’ll see this anytime in the next decade. I still can’t get 3G with T-Mobile.
  • An analyst at a major investment firm says that broadband competition is today as good as it is going to get and that there aren’t going to be any major disruptive technologies in broadband in the future. All the more reason UTOPIA is so important: it provides an open infrastructure that fosters provider competition.
  • Taxes and the Internet. Yuck. We already know Amazon has been fighting New York’s new effort to try to tax out-of-state Internet sales. They’re getting a new ally: Newegg announced today they will no longer collect taxes for New York. The effects of this case could be profound because both congress and other states are trying to find ways to tax Internet sales as well. Haven’t they read the studies that show that 50% of consumers would buy less online if charged sales tax? Of course in Utah, we’re already supposed to voluntarily report online purchases on our tax returns if we didn’t pay tax on them (use tax), so anything we buy on Amazon or Newegg would get taxed.
  • Speaking of politics, this article has an interesting look at the Internet policy in the 2008 Democratic platform. I couldn’t find any info yet about the 2008 Republican platform (it hasn’t been released yet). In 2004, the Republican platform stated: “Broadband provides Americans with high-speed Internet access connections that improve the nation’s economic productivity and offer life-enhancing applications, such as distance learning, remote medical diagnostics, and the ability to work from home more effectively…Broadband technology will enhance our nation’s economic competitiveness and will improve education and health care for all Americans.” It’s nice to see that both major parties acknowledge the importance of broadband for the future of this country.

We’ll see you at the Layton U-CAN meeting on Saturday at Noon at the Davis Library.

The Need for Speed: Comcast's Plans to Squeeze More Bandwidth From Aging Copper

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In the quest to prepare for DOCSIS 3.0 without undertaking the necessary step of replacing aging coax with fiber, Comcast has been playing around with several solutions designed to postpone the inevitable and squeeze more bandwidth from their copper turnip. The end result? Freeing up anywhere from 25% to 50% of their available bandwidth on the coax last mile.

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iProvo D-Day Arrives with Deafening Silence

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The deadline for Broadweave's takeover of iProvo has come and gone without much news or fanfare at all. In fact, other than the phone customers from Mstar, we don't know if any transition has taken place. Neither the Daily Herald nor Deseret News could reach Broadweave for comment and I know that Joe Pyrah has been trying for about a week. Broadweave's website also lacks updates on the current status of the transition. Either one of two things has happened: the sale still isn't finalized or the transfer has gone over so seamlessly that nobody noticed. Anyone care to shed some light on it? (Free tip: when the press is trying to get a hold of you, get back to them quickly. Not responding to a reporter looks really bad.)

Visitor comments on the phone switch have been mixed. One commenter reported a significant degradation of call quality after the switch and blames Veracity's phone switch, one that he alleges to have had problems for a long time now. On the flip side, multiple comments have indicated that customer support is substantially improved and it's easy to reach someone with questions via phone or e-mail, certainly an area where Mstar received a lot of harsh criticism. Certainly the ability to accomplish the emergency port of 1200 numbers was impressive.

I think the real test of the transition will be when the video customers are cut over. Four of the iProvo NOC technicians left prior to the sale being finalized and Veracity is primarily in the voice and data business. Broadweave doesn't bring a lot of in-house video experience to the table either with just a small pilot operating in the Sienna Hills subdivision of Washington City. A lot of complaints about the system video centered on advanced features such as VOD, HDTV and DVR, areas where rapid improvement will need to be made.

Comcast has already been attempting to capitalize on the uncertainty of the transition and if they can push those missing features via their own products, don't doubt that they will. Several commenters have reported receiving promotional offers in the mail pushing triple-play with a DVR for $70/mo for 6 months. Ads have also appeared in the Daily Herald to entice business-class customers, the most lucrative accounts, into switching to Comcast. Given the lack of notice from Broadweave about the switch and the somewhat confusing pricing information concerning package pricing, Comcast may have a winning bet with their FUD campaign.

As usual, any comments that fill in the gaps or relate user experiences are appreciated.

Comcast Makes Final Four in Comsumerist's Worst Company in America 2008

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Most companies would normally be excited to be a semi-finalist for an award, but not this time. Comcast has managed to bump off Menu Foods, The American Arbitration Association, Ticketmaster and even Exxon in its quest to become Worst Company in America 2008. It now faces off against Diebold, stealer of elections and maker of faulty voting systems, for the, er, "privilege" of going head-to-head with the "winner" of the Walmart vs. Countrywide faceoff.

Overall, telecom was heavily represented in Comsumerist's annual choosing of a winner/loser. Charter, Time Warner, Sprint, Dish Network, AT&T, Cox, DirecTV and Verizon each grabbed one of the initial 32 spots, giving cable, television and phone companies more than a quarter of the roster. Is it any wonder that these companies also consistently place near the bottom of the American Consumer Satisfaction Index?

Reflecting on Carterphone: Why Open Networks Are Needed

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Bring up the term "regulation" and you're often going to think of heavy-handed mandates, byzantine rules and unresponsive bureaucracies. Despite this popular image of regulation, it sometimes works.

Ars Technica reminds us of the 40-year-old Carterphone decision that the FCC handed down 40 years ago yesterday. The landmark decision allowed third parties to start attaching any device they wanted to the public phone network so long as it did not cause interference. Not only did it let us pick and choose our handsets, it also gave birth to devices as varied as the answering machine and modem.

The decision has even been cited in mandates to support CableCARD (despite it being a largely stillborn technology) and open access on the 700MHz spectrum, something that Verizon is trying to subvert. With the Carterphone decision in mind, we should also be exited to know that in addition to banning exclusive cable television contracts in apartment buildings, they also dropped the hammer on exclusive phone service.

Even so, regulation sometimes fails us. Some small ISPs are having their day before the Supreme Court to nail AT&T to the wall on wholesale line-sharing rates. Their argument is that the fees were designed to give the incumbent carrier a significant advantage over competitors. Many CLECs and competing ISPs brought up the same allegations throughout the 90s, and with fewer ISPs today than in 1997, the accusation has legs.

There's also the issue of network neutrality hanging up in the air. Big companies like AT&T and Verizon are scared to death of mandates from Congress, especially with how badly Comcast has been skewered over their secretive throttling and booting users who use too much of their "unlimited" Internet. Their angle is to try and get the FCC to approve a plan favorable to their interests before a less-friendly White House takes over. The good news is that the mere threat of regulation has forced them to move pretty far from their original positions, a move that's good for consumers.

When you have a network with competing service providers, interchangable equipment and freely-moving applications, consumers and innovation win. Open platforms like the kind that Carterphone created should be encouraged instead of hampered.

Caps Without Meaning: Japanese Telco NTT Caps Uploads at 30GB… Per Day

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It seems like caps are popping up all over. Comcast, Time Warner, Sprint and Verizon Wireless all have talked about or instituted caps that make users weep, wail and gnash teeth. Now that Japanese telco NTT is getting into the business of caps, we have to wonder if it's just trying to make American ISPs look silly. Their plan? Cut you off after 30GB per dayof upload with unlimited downloads.

What the deuce? That's nearly a terabyte of uploaded data each month, more than even a heavy BitTorrent user is likely to stack up. The implication is that some users, who are shelling out a cool $42/month for a 100Mbps line, are exceeding it by enough to be causing a problem. Meanwhile, US ISPs keep on boosting speeds to make you reach the caps even faster than before.

Apparently the secret sauce in avoiding really small caps is to invest in infrastructure. Verizon's FIOS has no caps and neither do French FTTH providers. XMission offers a generous 500GB soft cap per month on UTOPIA. It's time to get on the fiber bandwagon, guys, instead of pretending that you are.

The Need for Speed: Comcast, Verizon Start Boosting Bandwidth

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The race for the speed crown continues as Verizon rolls out 50Mbps/20Mbps service to all of its current FIOS customers. The super-fast tier of service comes at a price of around $150/month, not far off from what Qwest is charging for inferior 20Mbps/896Kbps DSL service. This also prepares Verizon for a fight to the death in the Lone Star State with AT&T's inferior U-Verse service where it plans to overbuild to 600,000 homes in the GTE territories it purchased. I'm sure Qwest is sweating as well; it also borders several Verizon markets and can't compete on speed either.

Comcast also made some speed announcements, bumping upload speeds on the 6Mbps and 8Mbps tiers to 1Mbps and 2Mbps respectively. I've independently speedtested this claim and found that I'm getting a solid 1.3Mbps of upload on my 6Mbps plan. While the plan is to roll out 50Mbps service in multiple markets after testing in the Minneapolis area, that will also come with all kinds of protocol-agnostic throttling and potentially a 250GB monthly transfer cap.

Despite all this increased speed, we're still doing terribly in broadband availability and adoption. OECD numbers show us slipping to 15th out of 30 with China stealing the crown from us for most fixed broadband connections. Caps and throttling are also going to prove highly unpopular as we approach a new variant of Moore's Law that shows IP traffic doubling every two years through at least 2012. Maybe its time for companies to respond to consumer demand for more bandwidth instead of trying to smother it with a pillow, you know?

Clearwire Promises Open Network; Is This the Mythical Third Pipe?

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Everyone was buzzing about the prospect of a wide-open network during the 700MHz auction (don't hold your breath on Verizon making good on it), but Clearwire is giving it to us now. The company, a joint venture with Sprint, Comcast, Time Warner and others, is promising open everything on its new WiMax network. Bring your own device? Check. Use any application? Check. Pick your own retailer? Check, and that's the real measure of the open network.

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