As the clock ticks down on a contract between UTOPIA and Provo for a shared video headend, the fight over who owes who money is starting to heat up. I’ve had a lot of anonymous tipsters relating details and rumors over some strong disagreements regarding compensating UTOPIA for their portion… Continue reading
Frequent commenter Capt. Video pointed out that UTOPIA’s website no longer shows Mstar as a provider on the network, but there doesn’t appear to be any replacement for them. This means that no current providers offer video service. Mstar’s website, however, has not been similarly updated and still shows them… Continue reading
Cox is doing it. So is Comcast. In fact, prices are rising all over the telecom industry as stock prices plummet and subscribers prove fickle (as AT&T found out with a loss of 3.9M landline customers so far this year). Many of them are also ramping up higher-speed tiers and… Continue reading
As a sure sign that the souring economy is causing broadband issues, Qwest is planning to ramp down deployment of their FTTN-based ASDL2+ service. While one of their supplies cites the coming winter weather as the reason for the slow-down, but analysts are reading between the lines that plunging landline… Continue reading
Remember how Broadweave was operating without a business license in any city it did business in? It seems that despite having gotten licensed to do business in South Jordan and Provo, they still can’t get their ducks in a row in Washington City. Company lawyer Jay Cobb said that Broadweave… Continue reading
The Deseret News recently ran an article on iProvo in which Mayor Billings claimed that iProvo is seeing a major turnaround under Broadweave’s direction. Certainly there are areas that have been improved drastically, live support being the most notable. Unfortunately, this improvement in response time has been at the cost… Continue reading
As further evidence that the transition of iProvo’s Mstar customers to Broadweave is filled with potholes, I’ve heard that Mstar abruptly shut down customer e-mail addresses without any warning or notification from either Mstar or Broadweave, the company who bought those customers. Combine that with a total lack of notification… Continue reading
Frontier Communications, the incumbent phone carrier in Tremonton, has decided to give UTOPIA a helping hand by implementing a 5GB monthly cap on all of their DSL customers to drive them into the arms of a competitor. By comparison, the lowest cap available from a UTOPIA provider is 20 times… Continue reading
We've all known that the situation at Mstar was dire, but who would have guessed it was this bad? Mstar is reportedly down to a single network engineer to handle all of their operations and technical support issues. The anonymous poster also claims that most of the customer service reps… Continue reading
By a slim 4-3 margin, Provo's Municipal Council approved the sale of iProvo to Broadweave with Sherrie Hall Everett, Steve Turley and Cindy Clark voting against the deal. Now the ball is in Broadweave's court: perform or your name is mud. This puts Provo citizens in a tough bind. If… Continue reading